Frequently asked questions

Once we receive your item, we aim to complete testing and make payment within just 24 hours.

We have guides to find what kind of device you have, what year it is, your processor speed, what kind of processor, how much RAM you have, what your screen size is and how much storage you have.

Yes, no problem! We can cater for a wide range of volumes, from individual laptops to hundreds of iMacs. We frequently partner with charities and businesses to help them recover value from old and retired equipment. Just visit our bulk sales page and somebody will be in touch shortly.

Mac Recycle is one of the UK's largest purchasers of second hand Apple devices. As part of our Apple refurbishment business, our technicians are experienced in handling customer items with care. Check out our testimonials!

If your Mac doesn't match the condition description, or there are undiagnosed issues with the hardware, we'll let you know as soon as possible. We'll send over a revised quote, and if you're not happy with it, we'll return the item free of charge.

Before recycling any device, we first wipe it using industry grade erasure technology. This ensures no data is recoverable when parts are reused. We still recommend backing up your data before sending your device to us.

We use PayPal or BACS bank transfer to make payments.

When you sell your item to Mac Recycle, please remember to include any accessories that come with the device, such as chargers, power leads and original packaging.

Once we have your Mac, we'll give it a final valuation based on its condition and functionality. If you're not happy with our final valuation, we can send your Mac back to you, free of charge.

If you use one of our postage services, we include a reference number on the label so we know it's yours straight away. If you send it using your own label, please include the details you submitted inside the package.

Yes, we can send you packaging, but this will reduce your quoted price.

Not at all, we recycle all types of IT equipment, not just Apple. Just send us your list of items and we'll let you know what we can accept. We handle everything from Windows laptops and PCs to monitors, servers and accessories.

Secure IT disposal is the safe and responsible process of collecting, erasing, testing and recycling IT equipment, so no data is recoverable and no device goes to waste. For us, that means certified data erasure, environmentally sound recycling practices and complete traceability at every stage. It's essential for protecting privacy, meeting compliance standards and reducing e-waste.

We securely process a wide range of IT equipment, including Apple Macs, PCs, laptops, iPads, servers and other computer accessories. Whether you're a business, school or individual, if your tech stores data or connects to a network, we can likely recycle it securely and responsibly.

We offer collections across mainland UK, including homes, schools, offices and public sector sites. Whether you're based in a city centre or a rural area, we can usually arrange a courier or in-person collection to suit your team.

Once we've collected your items, we aim to complete data erasure, testing and payment within 14 working days. We'll keep you updated at every stage, so you know exactly what's happening.

You'll get access to a detailed inventory report showing the devices we've received, their condition, and any data erasure certificates where applicable. For businesses, we also provide WEEE compliance records and a full audit trail for your files.

We're specialists in Apple equipment and pride ourselves on secure, environmentally responsible disposal with outstanding customer service. Our process is fast, fully tracked and transparent, and your data is destroyed using industry-standard tools. Many clients return to us because we're trustworthy, efficient and easy to deal with, plus we'll plant a tree!

Once your devices arrive, we log and assess each item. Data is erased securely, and working devices are tested, cleaned and refurbished for reuse. Non-working parts are stripped and sent to approved recycling facilities. Our goal is always to reuse before recycling, minimising waste and maximising value.