How It Works

How selling your Mac or IT equipment works

Whether you're selling one MacBook or clearing out a whole office, we make the process simple. Get a clear quote, choose the best way to send or hand over your devices, and we'll test, securely erase, and pay you once everything checks out.

Need help? Speak to the team
MacBook being tested before resale

Guaranteed price

If your device matches the details provided, the quoted price is guaranteed.

Fast payment

Single trade-ins are normally paid within 24 hours of arrival once checked.

Secure data handling

Devices can go through certified data destruction before resale or recycling.

Reuse before recycling

We refurbish where possible and recycle responsibly where not.

The trade-in process

1

Get your quote

Tell us your device specs - a single Mac or a full batch of IT equipment.

2

Choose how to send it

Your quote confirmation details your sending options. For bulk orders, we can arrange a full site collection.

3

We test your device

Once your device arrives, passes testing, and data is erased, we issue payment.

4

Get paid

Singles are paid within 24 hours of passing testing. Bulk orders are paid once all devices are assessed.

If something does not match, you stay in control

If the condition, spec, or functionality of any device differs from the information provided, we'll send you a revised offer before doing anything else.

You can accept it, or decline and have your device(s) returned to you.

Read our grading guide

What happens to your data?

We recommend backing up and removing your data before sending a device to us. When devices arrive, we can securely erase them before resale, parts reuse or recycling.

For business and bulk trade-ins, we can provide data sanitisation support and clearer records where required.

Read about data sanitisation

Inside our workshop

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Checked in

Devices are logged, labelled and checked into our system as soon as they arrive.

Tested by technicians

Our team tests, inspects and grades every device to ensure everything matches your quote.

Packed, reused or responsibly recycled

Good devices are refurbished for a second life. The rest are recycled responsibly.

Your device is not disappearing into a faceless trade-in system. It is checked by our team, tested properly, and handled through a clear process from arrival to payment.

Frequently Asked Questions

How do I get a quote for my Mac or IT equipment? ▸
Use our Instant Quote tool and enter the spec and condition details of your device. For a single Mac it only takes a minute, and for bulk IT equipment you can request a full valuation. The quote is guaranteed - if your device matches what you describe, that is what you will be paid.
How do I send my device to you? ▸
Once you accept your quote, we will confirm the best sending or collection option for you. For single devices this is typically a prepaid postal service, and for bulk orders we can arrange a full site collection at a time that suits you.
What happens when you receive my device? ▸
As soon as it arrives it is logged, labelled, and checked into our system. Our technicians then test and grade every device to verify that it matches your quote details. You will not just be sending it into a faceless trade-in system - it is handled by our team from arrival to payment.
How quickly will I get paid? ▸
Single devices are typically paid within 24 hours of passing testing. For bulk orders, payment is issued once all devices in the batch have been assessed and confirmed.
What if my device does not match the details I provided? ▸
You stay in control. If the condition, spec, or functionality differs from what was described, we will send you a revised offer before doing anything else. You can accept it, or decline and have your device returned to you - no pressure either way.
What happens to my data? ▸
We recommend removing personal data and signing out of your Apple ID before sending your device, but we securely erase every device that arrives before it is resold or recycled. For business and bulk trade-ins, we can provide full data sanitisation support and clearer records where required.
What do you do with devices that cannot be reused? ▸
We refurbish where possible, giving devices a second life through our Re-Macs resale operation. Devices that cannot be refurbished are recycled responsibly - nothing ends up in a skip.
Can businesses sell multiple devices at once? ▸
Yes - we handle everything from a single MacBook to full office clearances. Request a bulk IT valuation and we will assess the whole batch, arrange collection if needed, and issue a single payment once everything has been checked and confirmed.